9wkts Privacy Policy — Your Information Is Our Responsibility

9wkts ("we", "us", or "platform") is an online betting and casino platform operated for users in Bangladesh. When you register, log in, or use any service on 9wkts, you are considered to have accepted the terms of this privacy policy.

This privacy policy tells you what types of information we collect, the purposes for which that information is used, how it is stored, and what steps we take to protect your data. We believe transparency and trust are the foundation of a lasting relationship.

9wkts collects the following types of personal information in order to provide its services:

2.1 — Registration Information

When you create an account on 9wkts, you are required to provide the following information:

• Full name (as shown on your national identity card)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number
• Email address
• Preferred payment method details (bKash, Nagad, Rocket, Upay or bank account number)

2.2 — Automatically Collected Information

When you use our website or app, the following information is collected automatically:

• IP address and device information
• Browser type and operating system
• Login time and session data
• Page visits and navigation patterns
• Referral source (where you came from before reaching our site)

2.3 — Transaction Information

Information related to deposits, withdrawals, and betting activity, including amounts, timestamps, methods, and transaction reference numbers.

2.4 — Identity Verification Information

As part of the KYC (Know Your Customer) process, national identity card or passport information may be collected. This is essential for financial security and fraud prevention.

Collected information is used only for the following legitimate purposes:

• Account management: Creating your profile, verifying login, and maintaining secure sessions.
• Payment processing: Completing deposit and withdrawal transactions.
• Customer support: Providing assistance via 24/7 live chat and email.
• Age verification: Ensuring that only individuals aged 21 or above can use the service.
• Security and fraud prevention: Detecting unusual activity and keeping accounts secure.
• Bonuses and promotions: Providing relevant offers based on your activity.
• VIP program management: Ensuring the benefits of five tiers from Bronze to Diamond are delivered.
• Responsible gaming: Identifying excessive betting risks and providing timely support.
• Legal compliance: Following applicable laws and regulations.

Your information is stored on servers secured with SSL encryption technology. The retention periods for different types of information are listed below:

4.1 — While Your Account Is Active

Profile information, transaction history, and contact details are retained for as long as your account remains active.

4.2 — After Account Closure

Financial transaction records may be retained for a defined period after account closure to meet legal requirements and for dispute resolution.

4.3 — Data Deletion Requests

If you request deletion of your personal information, it will be completed in a timely manner unless a legal obligation requires otherwise. Send requests to: [email protected]

9wkts does not share your personal information with third parties, but information may be disclosed in the following limited circumstances:

5.1 — Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These partners have their own privacy policies.

5.2 — Technology and Service Partners

Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft process certain betting data. However, these providers receive only the information they need and may not use it for their own purposes.

5.3 — Legal Obligations

Information may be disclosed when required by a court order, a lawful request from law enforcement, or applicable legislation.

5.4 — Fraud Prevention

Limited information may participate in industry-level data sharing arrangements for the prevention of fraud and money laundering.

9wkts uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

6.1 — Essential Cookies

These cookies are necessary to maintain the core functions of the platform — such as login sessions, security verification, and language preferences. They cannot be disabled.

6.2 — Functional Cookies

These cookies are used to remember your preferences and provide a personalised experience.

6.3 — Analytics Cookies

User behaviour is analysed to measure and improve site performance. This data is collected in anonymous form.

You can manage cookies through your browser settings, but disabling certain cookies may limit some features of the site.

9wkts follows industry-standard security practices to protect your information:

• SSL/TLS encryption: All data transmission takes place over encrypted connections.
• Secure password storage: Passwords are never stored directly — only encrypted hashes are kept.
• Two-factor authentication (2FA): Available for additional security.
• Regular security audits: Audits are conducted regularly to identify vulnerabilities.
• Access controls: Staff have access only to the information required for their role.
• Firewall and IDS: Systems are in place to detect and prevent cyber attacks.

Please note that no system on the internet is 100% secure. Keeping your account password confidential and changing it regularly is your own responsibility.

You have the following rights regarding your personal information:

8.1 — Right to Access

You may request to know what information we hold about you, why we hold it, and how we use it.

8.2 — Right to Rectification

You may request correction of any inaccurate or incomplete information stored in your account.

8.3 — Right to Erasure

Beyond legal obligations, you may request deletion of your personal information.

8.4 — Right to Object to Processing

You may object to the use of your information for marketing purposes. Such requests will be honoured.

8.5 — Right to Data Portability

You may request your information in an easily readable format.

9wkts strictly does not serve anyone under the age of 21. This is one of our highest priorities.

Age is verified at the time of registration. If we become aware that a person is under 21 years of age:

• Their account will be closed immediately.
• All collected information will be deleted unless required by law.
• Arrangements will be made to return any deposited funds.

If a parent or guardian believes their child has registered in any way, please contact [email protected] immediately.

Software from various game providers is used to deliver games on the 9wkts platform. These providers follow their own data processing policies.

In addition, our website may sometimes contain links to third-party websites. The privacy policies of those sites are outside our control, and accessing them means their own policies will apply.

Payment service providers — bKash, Nagad, Rocket, and Upay — have their own privacy policies. Since these providers handle your financial transactions directly, it is important to be aware of their policies as well.

9wkts may update this privacy policy from time to time. When changes are made:

• This page will be updated with a new date.
• For significant changes, you will be notified by email or through a platform notification.
• Continued use of the platform after any changes will be considered as your acceptance of the new policy.

We recommend that you review this page regularly to stay informed about the latest changes.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours, 7 days — support available in Bengali

Once we receive your request or complaint, we will investigate and respond in a timely manner. Our goal is to fully protect your privacy and maintain the highest level of transparency.